If you are not 100% satisfied with your purchase, you can either return your order for a full refund within 14 days after delivery or exchange it for something else. To send your order back to us please contact us.
To be eligible for a return or refund:
•You must have received the wrong item
•Your Item arrived damaged or broken
•Your Item was lost in transit
•Your item must be in the original packing and not used or Installed
We do not offer refunds on customised orders or items which did not meet sizing requirements (please ensure you check the item size before purchasing or speak to a member of staff for further details).
It must also be in the original packaging. If the item is shipped from our international warehouse you will need to cover shipping fees / import taxes to return your item.
If your item is damaged, we can provide a refund if the item is reported as damaged within 15 days of receipt only.
To complete your return, we require a receipt or proof of purchase and photo of the goods received. Our customer service email is firstname.lastname@example.org (We answer all queries in a quick manner!)
NYRA London does not provide pre-paid
return labels; you will be responsible for covering the shipping costs to return.
Please keep an eye on your return as it makes its way back to us, your parcel remains your responsibility until we successfully receive this. Once you can see your parcel has reached us, please allow 2 business days for
your refund/exchange to be completed.
We will send you an email confirming when this has been done.
How Long Will My Return Take to Process?
Once your return or exchange has arrived back to us, we will refund or dispatch your exchanged order within 2-3 days.
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- You do not provide full proof of damaged items (e.g photos)
- If the packaging is damaged but product itself is not damaged
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on our Contact Us page or messaging us on whatsapp
All return fees are at the expense of the customer
If you have not picked up your package within 14 days of delivery to a post office- we have the right to charge a £70 Fee
Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If the refund request is granted by Prestige Pods, payments are refunded as follows:
- Credit / Debit Cards payments will be refunded within one (1) business day;
- Other payment methods will be refunded between five (5) to seven (7) days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.